Support/Help and Instructions

Acceptance criteria for items sent to Swap.com

Swap.com Support
posted this on August 10, 2012 01:46 AM

UPDATED: June 18, 2014

The items go to other families just like yours. Therefore Swap.com only accepts items that:

  1. are clean, do not have stains or dirt, and are odor and pet hair-free (clothing items have to be freshly laundered before sending to Swap.com Valet Service)
  2. are like new or at least in good working order (clothing items cannot have excessive signs of wear) and are complete with all components
  3. can be shipped via UPS package service (maximum dimensions for shipping container are approximately 21" x 21" x 21" or 40" x 15" x 15" or 100" x 10" x 10")

Swap.com currently accepts only baby, kids' and teen's items and kids' and parenting books as well as maternity clothing including:

  • clothing, up to size 20 for boys, and up to JR size 13 for girls (socks and underwear only if it's NEW WITH TAGS or in unopened packaging)
  • shoes: infant, toddler, youth, and adult sizes
  • toys
  • games
  • kids' and parenting books
  • kids' sports equipment
  • DVD and Blue-Ray discs with G, PG, or PG-13 ratings in their cases and with their original artwork
  • Nintendo Wii, Nintendo DS, Nintendo 3DS, Sony PlayStation 3, and Microsoft XBOX 360 console games with EC, E, E10, or T ratings in their cases and with their original artwork
  • baby gear (with the exception of very large items, such as exersaucers or strollers)
  • maternity and nursing clothing (only NEW WITH TAGS nursing bras, please)

Please note: If you'd like your items sold as sets, please pin them together. Otherwise, our merchandisers will use their expertise in creating sets or listing items singularly.

We cannot currently accept:

  • adult-sized clothing (with the exception of maternity and nursing clothing)
  • music CDs aside from those that are kid-themed
  • single kid-themed audio CDs aside of CD sets worth $3 and more
  • electric or electronics items (except very simple on/off type devices, such as baby monitors)
  • cardboard puzzles
  • sport trading cards
  • comics
  • furniture (except small items)
  • child car seats (except booster chairs)
  • breast pumps
  • crib bumpers (except the breathable type)
  • hand-made items without brand or size tags
  • PC, Mac, or Linux computer games for any operating systems (e.g. Windows, Mac OS, Atari, Amiga, Commodore 64)
  • Sony PlayStation 1 or 2, Microsoft XBOX, Nintendo GameCube, Sony PSP, and Atari Jaguar console games
  • any games that were downloaded, copied and/ or accessed on the internet; or which need a private activation, registration or similar code for playing it
  • rated R DVDs/BluRays, Rated M or A Video/Computer/Console games
  • VHS-cassettes or older storage formats; audio cassettes, vinyl records or older storage formats
  • very large items (maximum dimensions for shipping container are approximately 21" x 21" x 21" or 40" x 15" x 15" or 100" x 10" x 10")

We will not accept products that have been recalled. Product recalls can be searched at www.recalls.gov

If you are unsure, you can always contact us and ask or watch our video (http://youtu.be/Szuf5yJ7OD0)


 
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