My item(s) were not accepted. What are my options?

You can send this item home or let take care of them for you.

Non-Accepted items:  In the nature of non-accepted items occur, you will receive notification of their non-acceptance via the email associated with your account with  We will store your items for 14 days when you receive the rejection notification, if you would like your non-accepted items returned to you, you should request the items home with the occurrence fee.  If you have not requested your items home and paid for their shipment within the 14 days from the sending of rejection notification, the service has the right to dispose of the rejected items.  

To donate a rejected or accepted item please visit the "SureSell and Donate" page and select the item(s) that you want to donate. Press the "Donate selected items" button and confirm the donation. The items will be removed from your account and will take care of them. You will also receive an email confirmation once the donation has been completed.



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