We offer 100% refunds for purchases and swaps
1. Refunds for non-conforming or missing items
Swap.com ensures item quality and provides accurate item descriptions, but alas, we are human and mistakes will happen. But we've got you covered! Please complete our RMA (Return Merchandise Authorization) form here if the item you received is:
- a wrong item
- damaged during shipping
- differs considerably from the description on Swap.com
- or if the item you ordered is missing from shipment or the entire shipment is missing.
All returns must be requested within 30 days. Please complete our RMA form here. We will refund 100% of the item purchase price and naturally cover the return shipment for these items. You simply need to drop off the package at the nearest UPS store.
2. Refunds due to other reasons
Sometimes the item is as described, but it does not fit, you do not like it, or you just want to return it without a specific reason. Please request your RMA here. We will refund 100% of the item purchase price - we will provide you with a pre-paid UPS label. You simply need to drop off the package at the nearest UPS store.
The following restrictions apply for the items that are as described, but you want to return:
- Return MUST be requested within 30 days.
3. Returning item(s) to Swap.com
Once you have selected the item(s) and completed your request, please check your email. Swap.com will send you a pre-paid UPS shipping label with your RMA# printed on the label.
Please be sure to check your spam/junk mailbox if your label is not in your primary mailbox.
Please bring your return to the nearest UPS store or center and it will automatically be shipped to our fulfillment center at no cost to you. Once your item is received, it will be refunded within (5) five business days.
Refunds for buyers: we will refund the entire amount that you paid for the item to the card or account used at checkout.
Refunds for swappers: Swap.com will provide you with a compensation for the total value of the item you swapped. We send all compensations via PayPal. The compensation will be sent to you within (5) five business days after we have received the item(s).
For sellers: No need to worry. Swap.com assumes responsibility for the returned item(s) and your sales proceeds are not affected.
- Returns MUST be requested within 30 days. Any return requested after the 30 day limit may not be honored. In cases, in which the item arrived damaged/broken, please complete our assisted return form here.
- There is no limit to the amount of returns that customers can request. However, customers are limited to three (3) returns per order ID.
A member from our team will contact you within 1-2 business days.
Please contact the customer experience team with questions or assistance in completing your return.
Updated 12 October, 2015. This refund policy may change from time to time.