We offer 100% returns for purchases and swaps
1. Refunds for non-conforming or missing items
Swap.com ensures item quality and provides accurate item descriptions, but alas, we are human and mistakes will happen. But we've got you covered! Please complete our RMA (Return Merchandise Authorization) form here if the item you received is:
- a wrong item
- damaged during shipping
- differs considerably from the description on Swap.com
- or if the item you ordered is missing from shipment or the entire shipment is missing.
All returns must be requested within 30 days. Please complete our RMA form here. We will refund 100% of the item purchase price and cover the return shipment for these items. You simply need to drop off the package at the nearest FedEx store.
2. Refunds due to other reasons
Sometimes the item is as described, but it does not fit, you do not like it, or you just want to return it without a specific reason. Please request your RMA here. We will refund the purchase price of the item in the form of a Swap.com store credit - we will provide you with a pre-paid FedEx label. You simply need to drop off the package at the nearest FedEx store.
The following restrictions apply for the items that are as described, but you want to return:
- Return MUST be requested within 30 days.
3. Returning item(s) to Swap.com
Once you have selected the item(s) and completed your request, please check your email. Swap.com will send you a pre-paid FedEx shipping label with your RMA# printed on the label.
Please be sure to check your spam/junk mailbox if your label is not in your primary mailbox.
Please bring your return to the nearest FedEx store or center and it will automatically be shipped to our fulfillment center at no cost to you. Once your item is received, it will be refunded within (5) five - ten business days.
Refunds for buyers: We will refund the amount that you paid for the item to the card or account used at checkout or in the form of store credit.
Purchases made with a store credit will be refunded in the form of store credit.
Refunds for swappers: Swap.com will provide you with a compensation for the total value of the item you swapped in the form of Swap.com store credit, regardless of the reason for return.
For sellers: No need to worry. Swap.com assumes responsibility for the returned item(s) and your sales proceeds are not affected.
- Returns MUST be requested within 30 days. Any return requested after the 30 day limit may not be honored. In cases, in which the item arrived damaged/broken, please complete our assisted return form here.
- A Facebook account is needed to use Swap.com store credit.
- There is no limit to the amount of returns that customers can request. However, customers are limited to three (3) returns per order ID.
- Once returns are processed, the refund method cannot be changed.
A member from our team will contact you within 1-2 business days.
Please contact the customer experience team with questions or assistance in completing your return.
Updated 17 May 2016. This refund policy may change from time to time.