We offer 100% refunds for purchases and swaps
1. Refunds for non-conforming or missing items
Swap.com ensures item quality and provides accurate item descriptions, but alas, we also sometimes make mistakes. If we make a mistake, you will get a refund. Please complete our RMA (Return Merchandise Authorization) form here if the item you received is:
- a wrong item
- damaged during shipping
- differs considerably from the description on Swap.com Service
- or if the item you ordered is missing from shipment or the entire shipment is missing.
You need to fill in the RMA form within 7 days from the day you received the item. We will refund 100% of the item purchase price and naturally cover the return shipment for these items.
2. Refunds due to other reasons
Sometimes the item is as described, but it does not fit, your kid just does not like it, or you just want to return it without a specific reason. You can also return the item in this case, if you notify us within 7 days from when you received the item. Please fill in the RMA form form here to notify us. We will refund 100% of the item purchase price - we will provide you with a pre-paid UPS label. You simply need to drop off the package at the nearest UPS store.
3. Returning item(s) to Swap.com
Once you have completed what item(s) you want to return, you will need to check your email. Swap.com will send you a pre-paid UPS shipping label with you RMA# printed on the label. Please bring your return to the nearest UPS store or center and it will automatically be shipped to our fulfillment center at no cost to you. Once your item is received, it will be refunded within (5) five business days.
4. Refund amount
Refunds for buyers: we will refund the entire amount that you paid for the item to the card or account used at checkout.
Refunds for swappers: Swap.com will provide you with a compensation for the total value of the item you swapped. We send all compensations via PayPal. The compensation will be sent to you within (5) five business days after we have received the item(s).
For sellers: No need to worry. Swap.com assumes responsibility for the returned item(s) and your sales proceeds are not affected.
The following additional terms apply for the items that are as described, but you want to return (item 2, above):
You can refund item(s) you want to return up to a maximum of 3 times per year. The maximum refund sum is capped at a total of $200 per year.
Updated 21 November, 2014. This refund policy may change from time to time.