FAQs - Sept. 1, 2016 Seller Changes

Is Swap.com now taking inbound shipments?                                                                                       

Yes! You can print Inbound slips to ship in your boxes or bags, or you may request a material order from us and we can ship you some packaging material for your items. You can order these from our Sell page.

Will this increase in fees be applied to  my current Swap.com items, or my unprocessed boxes?

No, the new fee structure will not impact current items for sale on our website, nor any merchandise already at our center awaiting processing.

The new fee and commission structure will not take effect until September 1, 2016. This means any items currently listed, or waiting to be listed, on Swap.com, will NOT be impacted by these changes. Only packages submitted using inbound slips generated on or after September 1, 2016 will incur the new fee and commission structure.

How much is the commission fee increase?

The new commission fee is 30% of the selling price, plus $1.50 per item.

How much is the inbound fee increase?

The inbound fee will increase from $8.90 to $11.90; and with materials included, the fee will increase to from $11.90 to $14.90.

Why have these fees increased?

One of the reasons we are increasing the fees in our commission model is to ensure that the number of boxes are kept to a manageable level.  At Swap, we have made it to a point where the deal was so good, sellers sent in everything they could. This includes items not listed on our acceptance criteria, and items that were in, damaged condition. We understand that this will deter some sellers, and that’s ok; we want our selling partners to be very methodical in the packing of their boxes, sending in the best items, best quality, and best brands-to make the most money for them!    

When will the fee increase take effect?

This increase will take effect on September 1, 2016 along with the generation of new inbound labels.  

Is the fee increase affecting all sellers?  Or just new sellers? 

This fee structure will be applied to all sellers. If you are part of any other commission structure, your payment structure will change to the 30% of the selling price, plus $1.50 per item, with the creation of a new label starting September 1, 2016.  This will NOT affect your current active items at Swap.com, or any items in our center, awaiting processing. 

How does the automatic pricing (SurePrice) work?

Swap.com will begin to automatically adjust the price of your item(s) if they do not sell within 60 days. After the 60-day timeframe, the price of your item(s) will be gradually adjusted over time. The adjustment amount will be based on the age of the item, the season, the market price of the item in similar condition and other relevant factors.

Swap.com will continue to  gradually adjust the price until it reaches a more competitive price point. This will be determined by the market price on Swap.com, taking into consideration style, brand, seasonality and condition of the item. You will have a possibility to adjust your selling preferences based on if you would like to sell the item faster or if you have more time and would like to get the best possible price.

The selling preferences can be adjusted on the Set Prices page. This is a feature that is in development and not available right now.

Can I opt-in for all of my items?

The ability to opt-in for automatic pricing for all your items is a feature that is in development and not available right now.

How can I use the Monthly Marketing Calendar to become a better seller?

This is a brand new addition to the seller’s tool box. Exclusive to only Swap.com sellers, you now have access to our corporate marketing calendar. Refreshed each month, you will have a “bird’s-eye” view into  our upcoming marketing campaigns and promotions.

As a seller, this can help make your business better; by giving you a calendar to work against when scheduling times to send in your packages. By having access to Swap.com’s Monthly Marketing Calendar, you can effortlessly coordinate your packing and shipping. For example, Swap.com sends a marketing message about coats in November.

In response, you have time to plan and fill your boxes with winter clothing and accessories to sell during our spotlight.

Why is there a limit of 3 Inbound Shipments I can send in each month?

Each seller has the ability to send up to 3 Inbound Shipments each calendar month. We will have this limit while we work with our Sellers to improve the quality of items they want to list and sell on Swap.com, helping guide all Sellers to maintaining a reject rate of less than 20%.

With so many people wanting to sell on Swap.com, we would like to give everyone a chance to send in a few boxes, list and sell their items, and maintain a manageable processing queue.

Will the limit of 3 Inbound Shipments per month be permanent?

We do not have plans to make this rule permanent and will increase the limit as we work with our Sellers to decrease the amount of rejected items that need to be processed.

What should I be sending in?

Please visit our blog to get all the latest information on Hot List Items and Seller Tips and Tricks with our InsideLook newsletter.  

How can may inbound slip privileges be suspended as a seller?

We understand that processing used clothing will result in some portion of rejected items, and that’s ok. Some of the boxes sent to Swap.com contain a high percentage of items that we are forced to reject due to quality issues. In most cases, high item reject rates can be avoided simply by following our Acceptance Criteria.

Our goal at Swap.com is to provide the easiset way to buy and sell high-quality pre-owned items. As our business continues to grow and our seller network expands, we make improvements based on feedback from our Customers and our Seller Partners.

If you have exceeded our limit for rejected items, you may be sent a notification to help you to improve your next shipment to Swap.com, a guidance letter for improvement, or a notice of possible suspension.

Please follow the instructions listed in the notice, to ensure that all future boxes meet or exceed our Acceptance Criteria.  

How does Swap.com calculate Reject percentages?  

Rejects are very easy to calculate. We take the number of rejected items (those that don’t meet our acceptance criteria) and divide that by the total number of items in your box.

For example, if your box has 20 rejected items out of a total count of 100, the reject percentage is 20%.

You can find information about your boxes and reject rates on the My Boxes page inside of your account.

Why should rejected items matter to me?

Rejected items matter to everyone in our selling process!  The importance of sending in great condition clothing that meets our acceptance criteria helps to ensure that each step in our process is more efficient and reliable for our Seller Partners, our Customers, and our business.

When a box is sent to Swap.com, we assess and qualify every piece inside.  During our process we have come across boxes where we have to reject more than 40% of the items inside, and this costs our Seller Partners money and places additional delays on processing times.

We can improve this process with the help of our Sellers and their at home quality checks. With these extended evaluations of items, the amount of rejected items will decrease, and this will save you money as a Seller and help to speed up processing times for everyone!  

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[last updated August 19, 2016]

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