HOW TO RETURN ITEMS
If you are not satisfied with your purchase and wish to start a return, please access our Returns Portal HERE with your order number.
NOTICE: Due to increased shipping costs across the country a $10.99 return shipping fee will now be applied to all return shipments. This fee will be removed from your refund total.
We want to make sure you are satisfied with your order. Our return policy is simple:
In order to qualify for a return you must submit your return request on the Returns Portal within 14 days of arrival, based on shipper tracking details. If you have a Swap.com Account, and you purchased from the account, you will have 30 days instead.
You may request a return up to 3 times per order during the 14 day period. Requests after the 14 day time frame are not eligible for return. If you have a Swap.com Account, and you purchased from the account, you will have 30 days instead.
All returns must be shipped using a Swap.com issued shipping label provided from our Returns Portal within 48 hours after submitting your return request. We will not accept returns using a label not obtained from Swap.com.
Swap.com will issue a refund as either Store Credit or back to your Original Form of Payment based on the return reason and return inspection upon arrival at our fulfillment center. Refunds will be issued within 10 business days after arrival at our fulfillment center. Refunds will only be issued for items that arrive at our fulfillment center in. Refunds will only be issued for items that are received back in the same condition they were originally shipped.
Please note orders purchased with Store Credit will always be refunded as Store Credit first regardless of the cancellation or return reason.
You will receive a refund in the form of store credit if the following reasons are found to be accurate:
- Item is as described
- Item does not fit
- You do not like it
- You just want to return it without a specific reason
You will receive a refund to the original form of payment, starting with any store credit used, if the following reasons are found to be accurate:
- A wrong item was sent
- Damaged during shipping
- Differs considerably from the description on Swap.com
- If the item you ordered is missing from shipment
Refunds to the original form of payment also include the cost of shipping! The shipping cost refunded is proportional to order size; for example, if the order is 4 items and you return 2, you will get back 50% of the shipping cost.
Refunds as Store Credit will automatically add the credit to your Swap.com account, or you will be sent a Store Credit code if you checked out as a guest initially.
Swap Savers Items:
Swap Savers Items are non-refundable*, non-returnable*, final sale items.
Swap Savers is a program we created to prevent more items from ending up in landfills. These items have reached our deepest discount levels available to assist in “saving them” and finding them a new home before we remove them from Swap.com and recycle them via other means.
Returning Swap Saver Items:
Swap Saver items can be returned if the Swap Saver item was:
- Missing from the shipment
- The wrong Item
- Differs Considerably from the description on Swap.com
- Damaged during shipment
A refund will only be issued for Swap Saver items if the listed return reason is found to be accurate. Swap Saver items that are returned are immediately recycled after inspection and cannot be requested back.
Returns and Klarna:
If you placed an order on Swap.com and checked out using Klarna you will be responsible for making all of your Klarna Payments regardless of the type of refund you are issued.
If a refund is issued back to the Original Form of Payment, Klarna will receive the refund and use it to lower your final payment with Klarna.
If a Refund is issued back as Store Credit, It will not affect your Klarna Payments in any way.
Refunds and Shipping Disputes
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
SWAP.COM DOES NOT HOLD OR ACCEPT RESPONSIBILITY for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered after a claim is completed.
Please note: when processing a return form, if all or a majority of items in an order are marked as missing, this is considered a non-delivery dispute and a refund may not be issued within the written estimated time frame as it will instead require a claim to be processed. Please contact customer support for assistance filing your claim.
edited on 1/30/2023 Return shipping fee clarification
edited on 11/2/2022: Return shipping fee
edited on 5/18/2022: Return shipping fee
edited on 7/14/2021: 14 day return policy written out.
edited on 5/25/2021: fixing punctuation error
edited on 4/18/2021: reformatted for clarity