FAQ's- Rejection Information

How does Swap.com calculate Reject percentages?  

Rejects are very easy to calculate. We take the number of rejected items (those that don’t meet our acceptance criteria) and divide that by the total number of items in your box.

For example, if your box has 20 rejected items out of a total count of 100, the reject percentage is 20%.

You can find information about your boxes and reject rates on the My Boxes page inside of your account.

During the inspection process of your box, your items will go through pre-merchandising where not accepted items will be removed.  Please give an extra day to see your items that will be processed as this box will go to our next stage in the process, merchandising.  

Why should rejected items matter to me?

Rejected items matter to everyone in our selling process! The importance of sending in great condition clothing that meets our acceptance criteria helps to ensure that each step in our process is more efficient and reliable for our Seller Partners, our Customers, and our business.

When a box is sent to Swap.com, we assess and qualify every piece inside. During our process we have come across boxes where we have to reject more than 40% of the items inside, and this costs our Seller Partners money and places additional delays on processing times.

We can improve this process with the help of our Sellers and their at home quality checks. With these extended evaluations of items, the amount of rejected items will decrease, and this will save you money as a Seller and help to speed up processing times for everyone. If 40% or more of your box is rejected, you will be assessed a fee below:

If over 50% of your box is rejected


If 40% to 50% of your box is rejected



If you have exceeded our limit for rejected items, you may be sent a notification to help you to improve your next shipment to Swap.com, a guidance letter for improvement, or a notice of possible suspension.

Please follow the instructions listed in the notice, to ensure that all future boxes meet or exceed our Acceptance Criteria.  

Do sellers receive notice of rejections and fees?

Yes.  Sellers will be sent notifications of any excessive rejections and subsequent fees.




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