NOTICE:
With more people than ever thrifting from home, we are dealing with a much larger quantity of tickets. Our customer support team is currently responding as quickly as we can to incoming tickets. Please be patient as responses may take 8+ days to receive due to the current volume of tickets.
SHIPPING DELAY UPDATE: As stated at checkout, we are currently experiencing a shipping delay within our warehouse.
Updated 12/6:
We are currently shipping orders placed on: 11/16-11/17
If your order was placed after these dates it is still in the queue for processing, and will be shipped as soon as possible.
Submit a Ticket Via Email:
You may submit a request via the form on this page or by clicking on this link here.
If you are unable to submit a request via the form, you can email us directly at assistance@swap.com
A Customer Support representative will typically respond within 1-3 business days, however this time frame may be longer during the Holiday seasons where responses may take upwards of 5 business days.
By Phone:
Our office hours are Monday through Friday from 7 a.m. to 3:30 p.m. CST/CDT: 855-228-7227