Submit a Ticket Via Email:
You may submit a request via the form on this page by clicking on this link here.
If you are unable to submit a request via the form, you can email us directly at assistance@swap.com
A Customer Support representative will typically respond within 1-3 business days, however this time frame may be longer during the Holiday seasons where responses may take upwards of 5 business days.
By Phone:
**** NOTICE ****
Due to staffing needs Customer Support Phone services will only be open
Thursday's and Friday's 8 a.m. to 3 p.m. CST
Our typical office hours are Monday through Friday from 8 a.m. to 3:00 p.m. CST/CDT: 855-228-7227 or 630-296-0146