How can I cancel my order?

Typically an order can’t be canceled once it has been submitted. We can attempt to cancel it within an hour of the order being submitted, while it is still processing in the system.

Due to the time sensitive nature of this request, it is best to call. During non-business hours, you may submit a request via the form on this page or by email to assistance@swap.com. Keep in mind that inquiries are answered within 1-2 business days. It’s likely that we won’t be able to cancel your order, but we will do our best to assist you.

Our office hours are Monday through Friday from 7 a.m. to 3:30 p.m. CST/CDT and the phone number is 630-296-0146.

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