Seller FAQ’s

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• How do I send in a box to Swap.com if I’ve been invited to sell on your site?
• How do I send in a box to Swap.com if I have not been invited to your site to sell yet?
• If I am already selling on Swap.com, how can I become a Premier Seller?
• What are the requirements to be a Premier Seller?
• How many boxes can I send in if I am accepted as a Premier Seller?
• How do I price my items?
• Why don’t you allow sellers to price their own items?
• Will I be penalized if my items are not accepted and my box is overweight?  Are there any fees?
• How much money will I make on my items?
• Sales Proceeds for labels ordered on/after November 29, 2018
• Why did the commission structure change?

How do I send in a box to Swap.com if I’ve been invited to sell on your site?

 Sending in a box is as easy as 1-2-3...

1. Access your account on Swap.com.  
2. Select “Ship Items to Swap.com”
3. Make selections based on your preferences for the following key areas:

• “Your Address” Selection
• How “To Send The Items” - What materials are needed
• “In Case of Rejected Items” - How you would like these handled
• “Item Acceptance Criteria” - Accept our Terms and Conditions
• Click “Proceed”

4. Print a prepaid shipping label or request an Inbound Box and send to Swap.com.
5. Any accepted items will be photographed, priced, and listed on the site.
6. You’ll receive an email from us as soon as an item sells. Please know inbound service fees will be deducted from your sales first. Once the negative balance is paid off, you will start earning profit.

NOTE:  Minimum cash payout will now be $10.00, meaning payouts will be issued once your account reaches a running sales total of $10.00.  Credit payouts will require no sales minimum. Please ensure your payout method has been selected 24 hours in advance of the payout processing date to ensure accurate delivery.

How do I send in a box to Swap.com if I have not been invited to your site to sell yet?

1. Access your account on Swap.com
2. Select “Ship Items to Swap.com”
3. Fill out “Premier Seller Application”
4. Your “Premier Seller Application” will be reviewed
5. If your “Premier Seller Application” is approved, you will be contacted to receive a “Test” box.
6. If you agree to a “Test” box, you will then receive an email to accept our Terms and Conditions.  
7. Once Terms and Conditions have been agreed upon, you will receive a FedEx label, which will be charged manually to your account once we receive your inbound shipment. The cost is $11.90 for a label or $14.90 for a label and a box.  
8. If “Test” box meets Acceptance Criteria and Top Items to Sell on Swap.com, you will be opened up to sell continuously on our site.
9. If accepted to sell continuously, see process above on how to order additional shipping materials.  

If I am already selling on Swap.com, how can I become a Premier Seller?

If you have already been invited back to sell on Swap.com, you have been identified as a Premier Seller.

What are the requirements to be a Premier Seller?

Simply put: we're focused on providing quality items our customers want. At the heart of what we do, we're looking to help maintain both a quality customer and seller experience. That means we are focusing in on what customers want, and partnering with sellers that have those quality items. We've learned that having more hands-on conversations with select sellers helps them to see a more successful partnership on Swap.com. Our Premier Seller Application is a starting point for us to understand if this is a good fit, so we can make sure we reach out with appropriate next steps. There are no right or wrong answers when filling out this application.   

How many boxes can I send in if I am accepted as a Premier Seller?

There is no limit to the amount of boxes you may send per month.  This may change as we add additional Premier Sellers to our site.  

The key to becoming a Premier Seller is to familiarize yourself with our acceptance criteria, as well as Top Items and Brands to Sell on Swap.com, before sending your box.  

How do I price my items?

To ensure your items are competitively priced with similar merchandise, we are going to have all items evaluated and priced by our Swap.com price optimization algorithm.

As another option, we offer SureSell on every item, which means you can immediately sell your items to us for cash.

Why don’t you allow sellers to price their own items?

To help maximize your profits, we’ve invested significantly in building algorithms to optimize pricing for both sellers and buyers, and are excited to implement our unique technology. As you know, Swap.com is a unique, full-service option unlike other peer-to-peer marketplaces. From handling all fulfillment to merchandising and marketing, we do the heavy lifting for you. Pricing your items to sell is a natural extension of our business to serve you better.  

Will I be penalized if my items are not accepted and my box is overweight?  Are there any fees?

Swap.com charges a fee if 40% or more of your box is rejected. Unfortunately, the bulk of our processing time has been spent sorting through rejected items and oversized boxes. As a result of this we have surcharges that will be assessed if your reject percentages are as outlined below. Limiting the amount of rejects allows us to streamline our process, and efficiently get more items to our site in a timely manner.    

How much money will I make on my items?

Sales Proceeds for labels ordered on/after November 29, 2018

Additionally, we will deduct a standard fee of $11.90 for shipping and $14.90 for shipping plus packing materials sent to your home. Oversize box and high reject rate surcharges will also apply.

Why did the commission structure change?

Our commission structure has been updated to encourage our “Premier Sellers” to send in items that fall into Swap.com’s top categories and brand demand list.  This structure encourages sellers to send higher valued items that our buyers are seeking.  

In addition, we want to encourage our customers to embrace both sides of our business, which is why we added the option of being paid out more generously in store credit, while still keeping the option of being paid out in cash. Our mission is to motivate both our buying customers and selling partners to buy second-hand first. We sincerely hope you’ll give it a try!

Can I accept store credit for some items and cash for others? Or, do I need to choose store credit vs. cash?

You may only select one payout option at a time for all sales, however, you can update your preference at any time for future payouts.  

Also, you will not be able to select store credit if you have a negative balance. Once the balance is paid off, you can select store credit. If you do not indicate whether you want cash or credit and you have a positive balance, your items will default to store credit.  

How do I receive payments for items I’ve sold on Swap.com? Is it different for store credit vs. cash?

Swap.com offers a variety of ways for you to get paid for your items sold:

Payout Methods Include:

• Store Credit
• Cash - Electronic deposits into the bank account of your choice (via Bill.com)
• Cash - Check mailed via USPS to the address of your choice (via Bill.com)

NOTE:  Minimum cash payout will now be $10.00, meaning payouts will be issued once your account reaches a running sales total of $10.00.  Credit payouts will require no sales minimum. Please ensure your payout method has been selected 24 hours in advance of the payout processing date to ensure accurate delivery.  

When will I receive payment for my items that have sold on Swap.com?

Payout Guidelines:

• Payments will be processed on the 1st business day of the month, for sales of the prior month.  

• Store credit payments will be applied to the users Swap.com account on the 1st business day of each month.  
• Electronic payments to the users preferred bank account will arrive in approximately 3 business days after payouts are processed.  
• Check payments by USPS will arrive in approximately 7-10 business days after payouts are processed.    

 Payout Calendar 2019: