We’re Here For You!
With our customers and employees in mind, we're taking extended measures to bring you the best experience possible. As your most affordable online resale marketplace, we're offering free shipping on orders of $40 or more for a limited time to help you face the uncertainty around COVID-19.
We want to address some of your questions as we continue to monitor this situation. Please check back for the latest updates on order fulfillment, the Premier Seller Program and the steps we're taking to protect our community.
- Our fulfillment center is still processing orders and returns, with current shipping estimates reflected at checkout.
- We are continuing to work with our shipment and payment partners to address any unforeseen issues. We will provide prompt updates to anyone affected.
Premier Seller Program
- We anticipate extended processing times due to reduced fulfillment center staff. We'll keep you updated on your shipments as our team works through them.
- We will continue to list customer items and follow the current payment schedule.
Health & Safety
- All team members who can work remotely are doing so for the foreseeable future.
- All fulfillment center associates follow precautionary health measures per Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) recommendations, including frequent hand washing, social distancing and using appropriate personal protective equipment.
As always, our customer service team is available to answer your questions. Due to limited phone staff, please do recognize that they might be a little busier than usual. Thank you for your patience, and we will keep you updated with any new developments.